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Moderator
Moderator
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Message 281 of 450

Re: Amazon/iTunes Voucher

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Hi @Goochy1972 and thanks for posting.

 

If your order was placed on the 01/11 and claimed on the 05/11 you'll need to wait until the 45 days are up before chasing the vouchers. If you don't receive it by then let me know and I'll look into it for you.

 

Cheers

 

David

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Julest82
Beginner
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Message 282 of 450

amazon voucher

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made a claim on 3/11/16 for amazon voucher and have still not recieved have emailed claims team twice and have not had any reply either was relying on this in time for xmas only reason i took up the offer totally dissapointed 😞 has any1 recieved vouchers??

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Goochy1972
Beginner
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Message 283 of 450

Re: Amazon/iTunes Voucher

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Thanks for replying to be honset though I still don't feel reassured. When taking it out the initial adverts said the vouchers should be with you in 30 days and now it's 45. All of these people complaining and not recieving their vouchers is a big worry to me.

From you reply I have to wait until 20th which gives me no time to complain if it's not arrived before Xmas. (Reading all these complaints can you you blame for thinking the vouchers won't arrive?) I completed the voucher chase form on Monday and haven't even had a reply. If no one here can help i will just have make a formal complaint. 

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Moderator
Moderator
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Message 284 of 450

Re: Amazon/iTunes Voucher

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Hi @ravenswood,

 

Thank you for taking my call. I got confirmation for the vouchers team and they've advised me that your voucher should arrive in the next 10 working days.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 285 of 450

Re: Amazon/iTunes Voucher

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Hi @Beckie08,

 

Thank you for taking my call. The voucher team have got back to me to say the vouchers will be with you in the next 10 working days.

 

Thanks

 

PaddyB

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ravenswood
Beginner
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Message 286 of 450

Re: Amazon/iTunes Voucher

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Thanks a lot for your help. Very poor from BT that we need to jump thru so many hoops to get this..
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matttatham
Beginner
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Message 287 of 450

Re: Amazon/iTunes Voucher

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I am having the same concern as many others on the forum in regard to communication to when I will recieve my Amazon vouchers. 

 

I ordered my phone on the 31/10/16 and registered for the vouchers on the 02/11/16. I understand there is aproximately 10 days to wait until the 45 days is up, my issue is that there has been no follow up communication to state that everything is confirmed with a time slot of when they are coming. Especially as the draw to taking out the contract was to get the vouchers to put towards Xmas presents, which is now looking unlikely.

 

Could someboddy please find out when my vouchers will be posted out to me please?

 

Many thanks 

 

Matt

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sidvinnon
Beginner
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Message 288 of 450

Re: Amazon/iTunes Voucher

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I signed up for 15GB sim only deal on the 9th November 2016, with the promise of an £80 iTunes voucher. 

 

When I look at the T&Cs here my order date does not fall into any of the categories.

 

From 28.10.16 until 03.11.16 £30 voucher on 500MB plan, £60 voucher on 2GB plan, £60 voucher on 4GB plan and £90 voucher on 15GB plan.

From 28.10.16 until 03.11.16 £30 voucher on 500MB plan, £30 voucher on 1GB plan, £60 voucher on 2GB plan, £60 voucher on 4GB plan and £90 voucher on 15GB plan.

From 04.10.16 until 03.11.16 £20 iTunes voucher on 500MB plan, £40 iTunes voucher on 2GB plan, £40 iTunes voucher on 4GB plan and £80 iTunes voucher on 15GB plan.

From 11.11.16 until 21.11.16 £30 Amazon voucher on 500MB plan, £60 Amazon voucher on 4GB plan and £90 Amazon voucher on 15GB plan.

From 22.11.16 until 28.11.16 £20 voucher on 500MB plan, £40 voucher on 3GB plan and £80 voucher on 20GB plan.

 

Please tell me this is a typo and BT have not stitched me up with some false advertising?

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Moderator
Moderator
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Message 289 of 450

Re: Amazon/iTunes Voucher

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Hi @IllegalEagle,

 

I tried calling today, sorry I missed you. Have you received the vouchers yet? Can you let me know when you do?

 

Cheers

 

David

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kkkk
Aspiring Expert
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Message 290 of 450

Re: Amazon/iTunes Voucher

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Just looking though the posts people have been told the vouchers will be with them in 10 working days.

Do i have right to feel more than a bit miffed that having sent 2 chase emails after the original claim at the start of October, I get told i have to wait a further 3 to 6 weeks??? So much for receiving them over a month ago...

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