I finally got my two £10 Amazon vouchers, one about two weeks ago and the other a few days ago.
I reclaimed one on the B T help page as normal, and I sent an e- mail regarding the other, both seemed to have worked.
Thanks for your offer of help.
I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Another one here still waiting for Amazon voucher,confirmation received 25/12/15