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Usama
Aspiring Contributor
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Message 1 of 10

Amazon voucher not received yet after more than 45 days from sim activated!

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Ordered a mobile plan and activated the sim on 29/10/2016, claimed the voucher next day and have not received confirmation , contacted the customer service and asked me to submitt the claim which I done and then they replied the voucher is processed after waiting 45 , I have received nothing, contacted customer service again and been told I will recirve the voucher which has not happened again
What is going on BT? How long shall I wait to receive the voucher which was part of my deal? Is this the way you keeping loyal customers!!??
Any one from BT care about customers can advise?
Regards
Usama
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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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@Usama Welcome to the forum, the claim is not validated until after the 14 day cooling off period has finished then it can take up to 45 days for the vouchers to arrive. If this time frame has passed you can contact the vouchers team directly via this link and they will be able to help with your claim.  

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Usama
Aspiring Contributor
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Message 3 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi nailO
Thanks for your reply
I have filled this for The form for 3 times so far
And it is more than 59 days and still have not received the voucher

Regards
Usama
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Moderator
Moderator
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Message 4 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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@Usama Please use the 'click here contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Usama
Aspiring Contributor
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Message 5 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Neil
I have filled in the details as requested
Hope to hear from you soon
Regards
Usama
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Moderator
Moderator
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Message 6 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi @Usama,

 

I gave your mobile a quick call, I'm sorry I didn't get speaking to you. I've sent on your details to my colleagues in the voucher team and have asked them to investigate. I'll get back in touch as soon as I have an update.

 

Thanks

 

PaddyB

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Usama
Aspiring Contributor
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Message 7 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi paddy
Sorry I missed your call, if you want any further details please call me again
Hope the issue be sorted soon by the voucher team as I been told before they will call me and they have not done
Regards
Usama
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Usama
Aspiring Contributor
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Message 8 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi Paddy,

 

Any Update yet

 

Regards

Usama

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Moderator
Moderator
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Message 9 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi @Usama Sorry you have not heard back. @PaddyB was waiting for an update from the voucher team and he will update you when he hears back.

 

Cheers

John

 

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Usama
Aspiring Contributor
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Message 10 of 10

Re: Amazon voucher not received yet after more than 45 days from sim activated!

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Hi there,
Thanks
I received the vouchers , please can you call me regarding a bit confusing issue I would like to discuss
Regards
Usama
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