took out a new contract on the 22/11/2016
filled out the form for my vouchers got a email saying it will take upto 30 days to get my vouchers
still had no vouchers as yet its now 21/12/2016
hope some one can help
Same situation here, searched BT for appropriate contact, email them giving them details of order. Now had a reply back saying yes I was eligible for the voucher and they had "manually" claimed it for me and I would receive it within 30 days.
i had alreafy claimed it ! But at least it's on its way now ....perhaps....but I do have a paper trail
Yeah same here placed 2 orders for 2 phones in October and early November, claimed the Amazon vouchers on both and still waiting. What a joke BT is. Emailed them and they have no record of my claim but they take the money for the phones. Come on BT give yourself a shake. Just as well i wasn't banking on them for Christmas. I was looking at placing another order for another phone but holding back.
Thanks for the link i have had an email from the voucher team on the 22nd December 2016 to say this was sorted and the vouchers will be sent out. But i'm still waiting for them to arrive.