Amazon voucher not received

[claire2076]

I purchased a mobile contract in October with a £100 amazon voucher. I activated the offer but still have not received the voucher. I have been in touch a number of times and been told it’s been processed but 3 months on still no voucher?

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[claire2076]

Thank you x

[DavidM]

Hi @claire2076 and welcome.

I'm really sorry there's been a delay in getting the voucher out to you. Can you just confirm what the first 3 letters of your order reference are?

Cheers

David

[claire2076]

Hi thanks for getting back to me - reference VOL

[Keith_Beddoe]

@claire2076 Its the first three letters of the order number that is needed, ie AJM.

[claire2076]

VOL***-********* This is the order number

[Keith_Beddoe]

@claire2076 Sorry, I meant the sales reference.

[claire2076]

Sorry it is probably me being stupid but that’s the only number I can see on my confirmation email

[claire2076]

Found it
BTC*********