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claire2076
Beginner
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Message 1 of 31

Amazon voucher not received

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I purchased a mobile contract in October with a £100 amazon voucher. I activated the offer but still have not received the voucher. I have been in touch a number of times and been told it’s been processed but 3 months on still no voucher?
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Keith_Beddoe
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Message 2 of 31

Re: Amazon voucher not received

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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claire2076
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Message 3 of 31

Re: Amazon voucher not received

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Thank you x
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DavidM
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Message 4 of 31

Re: Amazon voucher not received

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Hi @claire2076 and welcome.

 

I'm really sorry there's been a delay in getting the voucher out to you. Can you just confirm what the first 3 letters of your order reference are?

 

Cheers

 

David

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claire2076
Beginner
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Message 5 of 31

Re: Amazon voucher not received

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Hi thanks for getting back to me - reference VOL
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Keith_Beddoe
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Message 6 of 31

Re: Amazon voucher not received

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@claire2076 Its the first three letters of the order number that is needed, ie AJM.

 

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claire2076
Beginner
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Message 7 of 31

Re: Amazon voucher not received

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VOL***-********* This is the order number

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Keith_Beddoe
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Message 8 of 31

Re: Amazon voucher not received

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@claire2076 Sorry, I meant the sales reference.

 

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claire2076
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Message 9 of 31

Re: Amazon voucher not received

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Sorry it is probably me being stupid but that’s the only number I can see on my confirmation email
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claire2076
Beginner
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Message 10 of 31

Re: Amazon voucher not received

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Found it
BTC*********

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