cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
800 Views
Message 1 of 13

Amazon voucher not received

Hi I'm I purchased this sim deal due to Amazon voucher and I applied a month after recieving late delivery of sin
But still hasn't arrived and no confirmation
Of
Could some one please sort this
Would be a great help towards children's clothes
Kind regards
0 Ratings
Reply
12 REPLIES 12
Highlighted
Moderator
Moderator
782 Views
Message 2 of 13

Re: Amazon voucher not received

Hi @Alan14,

I'm sorry that you haven't received it yet.

When did you originally order the service? Also, when was it claimed. If you aren't sure of the exact date don't worry. Let me know and hopefully we can help you.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Beginner
776 Views
Message 3 of 13

Re: Amazon voucher not received

Hi ,thank you for quick response,
I originally ordered I think 06 September
Should have arrived 08 sept but arrived 12th
I claimed on 09 October
Didn't receive any confirmation
I hope this helps
Kind regards
0 Ratings
Reply
Highlighted
Moderator
Moderator
773 Views
Message 4 of 13

Re: Amazon voucher not received

Hi @Alan14,

Thanks for getting back to me.

I think that it's best that we raise this for you internally. That voucher should have been with you last November. From the 17th of November they were no longer available.

How do I claim my iTunes or Amazon gift card for BT Mobile?

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Beginner
765 Views
Message 5 of 13

Re: Amazon voucher not received

Hi Daniel, thank you for looking into
I hope it gets sorted
0 Ratings
Reply
Highlighted
Beginner
737 Views
Message 6 of 13

Re: Amazon voucher not received

Hi I have not heard anything since you're last message to me ?
0 Ratings
Reply
Highlighted
Moderator
Moderator
716 Views
Message 7 of 13

Re: Amazon voucher not received

Hi @Alan14,

Did you complete the web form that I asked you to? I can't find any contact from you.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Beginner
709 Views
Message 8 of 13

Re: Amazon voucher not received

Hi Daniel , that is for broadband ?
Mine is for mobile SIM contract
0 Ratings
Reply
Highlighted
Moderator
Moderator
707 Views
Message 9 of 13

Re: Amazon voucher not received

Hey @Alan14,

That link is for BT Mobile, on the page it states "How do I claim my iTunes or Amazon gift card for BT Mobile?". That needed to have been done last year which you said you did so we are ok there. The web form that I need you to fill in is on my profile. You can find my profile here: "DanielS". Once there; copy and paste the link under "Moderation Team Email Address" into your browser. That will bring up a web form that you need to complete. It will then be sent to my team to help you.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Beginner
706 Views
Message 10 of 13

Re: Amazon voucher not received

Hi I've sorted that now ,
I've put a note stating Amazon voucher
£95 that I should have received
Was for me taking out mobile SIM contract
Kind regards
Alan