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Gh0st612
Beginner
362 Views
Message 1 of 7

App not opening up on mobile network 4g

Hi, I have a game that is downloaded but won't open up using my mobile network. I've contacted the developers of the game and they can't see an issue, all other apps and games work fine on 4g not this one. It's as if the network won't allow it to open. Help please.

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6 REPLIES 6
NeilO
Moderator
Moderator
353 Views
Message 2 of 7

Re: App not opening up on mobile network 4g

Hi @Gh0st612 could it be the BT mobile parental controls blocking the app?  

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Gh0st612
Beginner
344 Views
Message 3 of 7

Re: App not opening up on mobile network 4g

Checked the perental controls and non set

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JohnC2
Moderator
Moderator
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Message 4 of 7

Re: App not opening up on mobile network 4g

Hi Gh0st612, thanks for checking that. 

Can you confirm you have uninstalled and reinstalled the app?
Are you able to confirm if it works from another internet connection?
What Device model + OS version do you have?

cheers

John

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Gh0st612
Beginner
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Message 5 of 7

Re: App not opening up on mobile network 4g

Yes I have uninstalled and reinstalled the app, and yes it work for my perants WiFi and a friend's WiFi. The phone model is a Google pixel 4

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Carlusha
Recognised Expert
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Message 6 of 7

Re: App not opening up on mobile network 4g


@Gh0st612wrote:

Yes I have uninstalled and reinstalled the app, and yes it work for my perants WiFi and a friend's WiFi. The phone model is a Google pixel 4


That's good but you said earlier you were having trouble loading your game using 4g - that's not the same as connecting to other's wifi!

Have you checked your phone settings and even your 4g allowance?

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Gh0st612
Beginner
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Message 7 of 7

Re: App not opening up on mobile network 4g

I've all the things that I know of, phone settings etc... I have plenty of mobile data available

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