New to BT and I'm trying to download the mobile app from the play store.
Using a UK purchased phone and BT SIM, the play store won't allow me to download stating "this item is not available in your country"
Anyone have a solution for this?
Go to Solution.
Welcome to the community and thank you for posting. I'm sorry you are having problems downloading the BT App.
If you are running a VPN, you would need to deactivate that in order to download the app as the VPN could be showing you in a different country.
If you're not running a VPN, it would be worthwhile checking that you have your phone location turned on.
To do this -
I hope that helps?
I found the root cause was the Location information in the Google settings.
I'd previously used my phone in the Middle East and the payment information was in Local Currency.
Once I change this to UK credit card info, the problem was solved and I could download the app.
Thanks for your help,