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cmellor
Newbie
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Message 1 of 2

BT Business SIMs Not Arrived

Hi,

On March 5th, I purchased online, 2 BT Business SIMs, both with an Add-On (+£3.5). The next day, I received a call from BT and it was someone who was clarifying to make sure I am who I say I am - this was done by answering some questions from my credit report... standard procedure. I was told the SIMs would arrive within' 5 working days.

As of writing this (22/03) I have still not received them and because no accounts have been set up and I haven't been given an order number, nobody can find me.

I just keep been told my query will be sent to the "Online Team" but these people aren't customer facing and I haven't heard anything from that team yet and probably won't.

I tried again today by speaking to someone and they tried telling me I can't get a business SIM without a landline... right... 

Apart from trying again (which I'd rather not do) I don't know where to go from here.

Does anyone have any advice?

Thanks,

Chris

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Business SIMs Not Arrived

Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

PS I removed your second post.

Thanks