We have BT Halo along with a BT Mobile sim with the "no limits" package however we have not received the benefits and see no way to "claim" them on MyBT Account page. We can see our usage capped at 100GB and the usual mobile options, including changing plan or buying add-ons but nowhere to claim BT Halo Benefits.
The deal we signed says we should receive unlimited mobile data as we are already BT Halo customers with the No Limit sim plan.
How do we go about gaining the Halo Benefits?
Hi @Wylie111, I'm sorry the Halo benefits are not being applied to your BT mobile plan. I'll send you a private message so you can get in touch with the moderation team and we'll get that looked into.