cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Wylie111
Aspiring Contributor
670 Views
Message 1 of 3

BT Halo Mobile Data Benefits

Hi,

 

We have BT Halo along with a BT Mobile sim with the "no limits" package however we have not received the benefits and see no way to "claim" them on MyBT Account page.  We can see our usage capped at 100GB and the usual mobile options, including changing plan or buying add-ons but nowhere to claim BT Halo Benefits.

 

The deal we signed says we should receive unlimited mobile data as we are already BT Halo customers with the No Limit sim plan.  

 

How do we go about gaining the Halo Benefits?

0 Ratings
Reply
2 REPLIES 2
Wylie111
Aspiring Contributor
647 Views
Message 2 of 3

Re: BT Halo Mobile Data Benefits

I have since found the Halo share benefits section where it should give the Halo benefits, however the mobile section says:

"Error retrieving your details, Please try again by refreshing the page"
0 Ratings
Reply
NeilO
Moderator
Moderator
609 Views
Message 3 of 3

Re: BT Halo Mobile Data Benefits

Hi @Wylie111, I'm sorry the Halo benefits are not being applied to your BT mobile plan. I'll send you a private message so you can get in touch with the moderation team and we'll get that looked into.

0 Ratings
Reply