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Beginner
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Message 1 of 11

BT Mobile Data Roaming not working in Portugal

Can anyone help....BT mobile data not working in Portugal. SIM recently transferred from iPhone 6 to iPhone 11. Calls are working and data worked OK in UK.  I have checked mobile data settings. Turned off mobile data and phone and back on again. Urgent as need for work. 

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10 REPLIES 10
Moderator-Retired
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Message 2 of 11

Re: BT Mobile Data Roaming not working in Portugal

Hi @Chrisbradley80,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that data roaming is not working for you when abroad. 

Can you check to see if you have a spend cap set up?

If the cap is set to zero can you change it to £5 or £10 and see if you are able to use the data then?

Let me know how you get on.

Matt

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Beginner
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Message 3 of 11

Re: BT Mobile Data Roaming not working in Portugal

Thanks Matt. Account is all in order and cap is £200 with zero spent 

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Beginner
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Message 4 of 11

Data Roaming not working on IPhone 11 in Portugal

Can anyone help....BT mobile data not working in Portugal. SIM recently transferred from iPhone 6 to iPhone 11. Calls are working and data worked OK in UK.  I have checked mobile data settings. Turned off mobile data and phone and back on again. Urgent as need for work. 

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Moderator-Retired
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Message 5 of 11

Re: BT Mobile Data Roaming not working in Portugal

@Chrisbradley80,

I'm out of ideas. You will need to call our mobile team so that they can check the account.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 179 359 6931

Thanks

Matt

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Moderator-Retired
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Message 6 of 11

Re: BT Mobile Data Roaming not working in Portugal

@Chrisbradley80,

Have you double-checked that data roaming is switched on within the phone settings itself?

  1. Press Settings.
  2. Press Mobile Data.
  3. Press Mobile Data Options.
  4. Press the indicator next to "Data Roaming" to turn the function on or off.
  5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Thanks

Matt

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Beginner
541 Views
Message 7 of 11

Re: BT Mobile Data Roaming not working in Portugal

I have done this, I have changed network selections, I have re started my phone. None of this works

 

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Aspiring Expert
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Message 8 of 11

Re: BT Mobile Data Roaming not working in Portugal

@Chrisbradley80 

Have you called the mobile team to make sure something is not switched off in the background?


@Matt-Swrote:

@Chrisbradley80,

I'm out of ideas. You will need to call our mobile team so that they can check the account.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 179 359 6931

Thanks

Matt


 

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Beginner
516 Views
Message 9 of 11

Re: BT Mobile Data Roaming not working in Portugal

I have spent 2 hours trying to reach them.  I have emailed the technical team and BT customer service. 

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Beginner
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Message 10 of 11

Re: BT Mobile Data Roaming not working in Portugal

Matt

 

last time I had a problem in Dubai I spent £150 on land line calls to BT Help!  They need more focus and resource. 
chris

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