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ria1979
Beginner
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Message 1 of 7

BT Mobile Direct Debit hell

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I have BT mobile family with 2 sims. Been happily paying it via DD for 18 months or so.

I took another contract out recently and although I was told I can’t have it on the family plan it’s still getting billed with my family plan.

For my own records, I need to be able to pay my new bill on a separate Direct Debit. I’ve tried changing from settings but the details get applied to both contracts.

Come on BT. Can’t be hard to set up a separate Direct Debit.
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Moderator
Moderator
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Message 2 of 7

Re: BT Mobile Direct Debit hell

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Hi @ria1979 Sorry you are having a problem with the set up of your Mobile billing.

 

Please contact the BT Mobile Chat Team and they will be able to help you with this.

 

Cheers

John

 

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ria1979
Beginner
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Message 3 of 7

Re: BT Mobile Direct Debit hell

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So, apparently I couldn’t get my new contact on my family plan but billing can’t be set up on separate direct debits. SERIOUSLY?
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ria1979
Beginner
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Message 4 of 7

Re: BT Mobile Direct Debit hell

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FYI spent over an hour on chat and then spoke to customer service and they said my new contract can’t be billed separately.
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Fusionmoth
Aspiring Expert
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Message 5 of 7

Re: BT Mobile Direct Debit hell

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Easiest way around this: get the new contract put on a separate BT account, payable by direct debit to the separate direct debit details - granted it then means you have 2 BT accounts but it's a way?
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ria1979
Beginner
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Message 6 of 7

Re: BT Mobile Direct Debit hell

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How do I go about doing that? Thanks
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Fusionmoth
Aspiring Expert
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Message 7 of 7

Re: BT Mobile Direct Debit hell

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I guess the easiest way would be to ask the live chat, otherwise if you give the mobile team a ring at least you'll get to someone in the UK
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