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bootneck
Beginner
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Message 1 of 4

BT Mobile Galaxy J3 Package

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Recently signed up to BT Mobile - Galaxy J3 Package -mainly for my wife as I'd only use it for text message.

Phone arrived this morning - inserted Simm and Battery - have checked several times to ensure its OK. Powered on and up came a menu to select wifi - selected my correct homehub - asked to enter password but the
touch-pad screen does'nt work - just ignores whatever is entered. In fact it does'nt properly respond to anything at all.

There was no package list to identify what was sent and the battery recharging plug is Korean.

I'm also deaf in one ear and partially deaf in the other.While I have a sound booster phone it's still difficult to hear recorded voices telling me which key to press. So tried BT help chat-line, explained my problems and was told to phone BT Mobile help line.

Then tried the BY Mobile diagnostic package - result "Sorry you have no SIMs to activate at the moment. This could be because your order's still in progress".

If anyone is tempted to try the same Galaxy J3 Package forget it - the whole thing is an absolute mess = enough for me to to think of moving away from BT altogether. As it is the only way I can see to get the Mobile package sorted out is via the small claims court.  
 




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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: BT Mobile Galaxy J3 Package

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Hi @bootneck,

 

I'm sorry you haven't been able to get your BT Mobile working. If you contact the BT Mobile Chat Team, they'll be able to help you with this.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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bootneck
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Message 3 of 4

Re: BT Mobile Galaxy J3 Package

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Paddy,

 

Many thanks for your reply, but I tried there - when I  was told that they could'nt help other than I phone the BT mobile help-line. But as explained I could'nt do so.

 

 

 

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bootneck
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Message 4 of 4

Re: BT Mobile Galaxy J3 Package

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SOLVED

 

After setting up a hands-free connection using my wife to tell me what was being said on the BT Mobile help line I finally maaged to convince them that the Galaxy J3 sent to me was faulty - does not respond to touch-key commands. An immediate replacement has been arranged. Will arrive on the next working day. 

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