cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
James1618
Newbie
224 Views
Message 1 of 8

BT Mobile Roaming Not Working

Go to solution

I'm currently in Japan on holiday and I can't get the mobile roaming to work. I received a text after we landed with the rates, and have roaming turn on in both my phone settings and my BT mobile settings but it still won't let me use data.

What else do I need to turn on or register so I can use it?

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
219 Views
Message 2 of 8

Re: BT Mobile Roaming Not Working

Go to solution

obviously your mobile package data for roaming is not available in Japan  have you set your spend limit to zero on your mobile data?

looking at BT mobile it costs £5 per mb of data in Japan



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Moderator
Moderator
218 Views
Message 3 of 8

Re: BT Mobile Roaming Not Working

Go to solution

Hi @James1618 sorry about that, I've seen this happen before when there is a spend cap in place on the mobile account as data in Japan costs £5 per MB.

Can you login to MyBT and increase your spend cap to over £100 and let me know if that helps?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
James1618
Newbie
208 Views
Message 4 of 8

Re: BT Mobile Roaming Not Working

Go to solution

Both the additional charge and roaming limits were set to £20, but I'll up the additional charge one in case that makes a difference.

Do you think it's also worth cycling through the different networks to see if that makes a difference? Maybe it was an initial connectivity issue, in which case would a restart help? No harm in trying with either of those so I'll have them a try anyway.

0 Ratings
Reply
Moderator
Moderator
198 Views
Message 5 of 8

Re: BT Mobile Roaming Not Working

Go to solution

@James1618 if your spend cap is set to £20 that will stop your data working when in Japan. If you up that to £100 it should sort it. Post back and let me know if that works.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
197 Views
Message 6 of 8

Re: BT Mobile Roaming Not Working

Go to solution

£20 won't last long at £5 per mb



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
James1618
Newbie
184 Views
Message 7 of 8

Re: BT Mobile Roaming Not Working

Go to solution

Upped it to £100 and restarted my phone and it appears to be working. Thanks for the help!

 

0 Ratings
Reply
Moderator
Moderator
175 Views
Message 8 of 8

Re: BT Mobile Roaming Not Working

Go to solution

@James1618 Brilliant, I'm glad that worked 😀

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply