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Aspiring Contributor
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Message 11 of 23

Re: BT Mobile Spend Cap

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According to the agent there are some issues with a number of profiles.  I get a message to say " unable to change settings try again in 30 minutes"  This has been the case for a few weeks.

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Moderator
Moderator
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Message 12 of 23

Re: BT Mobile Spend Cap

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Thanks for confirming that @groovydad

When I first read your post I thought it was a potential "Spanner in the works!" but that's unlikely as this has been happening for a few weeks now.

We can take your details from here and we will get back to you as soon as you reach the top of our email queue.  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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Aspiring Contributor
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Message 13 of 23

Re: BT Mobile Spend Cap

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OK, thanks.  And it looks like the BT Mobile option has been removed from myBT now.......

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Moderator
Moderator
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Message 14 of 23

Re: BT Mobile Spend Cap

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@groovydad Something's not right there!

Don't worry, we'll get you sorted when we pick up your details Smiley Happy

Cheers,

Robbie

Aspiring Contributor
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Message 15 of 23

Re: BT Mobile Spend Cap

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Thank you for your help.

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Moderator
Moderator
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Message 16 of 23

Re: BT Mobile Spend Cap

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Thanks for taking the time to complete the form for us. I can see that it's in our queue. We will do everything we can to help you get this sorted.

Just to let you know, I moved your posts onto a thread of your own Smiley Happy

Thanks

DanielS

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Aspiring Contributor
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Message 17 of 23

Re: BT Mobile Spend Cap

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Hi there,

I had a call from Robbie followed up by an email on 8th July.  He asked for screenshots, which I sent.  I've had no further updates.  What is the status please?

Thanks

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Recognised Expert
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Message 18 of 23

Re: BT Mobile Spend Cap

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Hi @groovydad

as it looks like @RobbieMac is looking after you, I’ve included his username to get his attention Smiley Happy

The mods are fairly busy so it may take a while for them to post back. So please keep checking back 

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Moderator
Moderator
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Message 19 of 23

Re: BT Mobile Spend Cap

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Hi @groovydad

Thanks for posting back!

I tried calling you a few minutes ago and I left a short voicemail.  I have been keeping an eye on your case from here.  I have raised it with the mobile team but they're a bit behind at the moment which has resulted in a delay getting to your case.

Rest assured, once they've "worked their magic" and I have received confirmation that it has been sorted I'll give you another shout Smiley Happy

Cheers,

Robbie

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Aspiring Contributor
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Message 20 of 23

Re: BT Mobile Spend Cap

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Thanks Robbie. Have been doing jury service hence the difficulty getting me via phone. Looking forward to the conclusion of this.
Mike
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