I tried calling you back this afternoon but wasn't able to catch up with you.
I have received confirmation that everything should be sorted now and the reason for my call was to just double check with you.
Can you drop me a reply to let me know this is sorted now and if you're happy for me to go ahead and close the complaint?
Thanks for posting back so quickly.
I'm pleased that I could help you get this sorted out. As things are sorted now I'll go ahead and close this from today also.
Enjoy the remainder of your holiday