BT Mobile Spend Cap

[groovydad]

That seems like good news but I'm currently on an online chat with BT (currently the myBT options aren't working for me) and for 15 minutes trying to get them to reduce the cap to 0.  They are insisting the lowest limit is £5. 

[groovydad]

They have told me they don't know anything about the change: Michael, I just had a word with my supervisor and my manager and; we don't have any such updates of the amendments and alteration of Spend Cap to £0, we'll help you once we get one. However, you may try doing the same using this link http://bt.custhelp.com/app/answers/detail/a_id/49980/~/how-can-i-manage-my-bt-mobile-spend%3F Is there anything else I may help you with?

And they then just ended the chat.  How incredibly unhelpful and rude.  

Is this typical of BT agents?

[Dean007]

Hi @groovydad

If mobile chat won’t help. Let me know I can ask a moderator to help. The new caps are definitely in place now. 

Edit. Asked a moderator to come have a chat. They will post here shortly. 

[clever_trevor]

Cap definitely works I have set to zero

[groovydad]

I have a copy of the transcript if anyone in BT would like to follow up

[groovydad]

Thank you

[Dean007]

@groovydad

I've asked a moderator to come and help.

The new limits started to roll out on to accounts on Sunday Afternoon, it is possible the agent you spoke to wasn't aware  of the changes. 

[RobbieMac]

Hi @groovydad

Welcome to the community and thanks for your post!

Sorry that you were disconnected.  The spend cap limit has been changed and you can now set it to £2.50 or indeed £0 if you wish.

Out of curiousity, what exactly happens when you try to manage your spend cap using your MyBT Profile ?

Cheers,

Robbie

[groovydad]

Ah, ok. He/she checked with supervisor and manager. Must be one of those uncommunicated changes. I've worked in large corporates so know it happens. But rudeness to customers and lack of commitment to help solve a problem is never acceptable.

[RobbieMac]

Hi @groovydad

Thanks for posting back!

I totally agree with what you're saying.  It's never acceptable and I sincerely apologise that you felt that way.  Can you let me know what problems you're having managing your spend cap on your MyBT profile?  I just checked mine and the option for £0 and £2.50 are both there.

Cheers,

Robbie