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njwilson
Beginner
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Message 1 of 1

BT Mobile Upgrade Issue

Hello,

I have a problem upgrading one of my phone contracts.  The contract is coming to an end and I would like to upgrade.  When I try to do it online, I click on the yellow 'Upgrade Now' button in the mobile section. I choose the new plan I want, proceed through an order screen and eventually get to an error because the system is incorrectly selecting a different mobile package to the one I am trying to upgrade. I tried calling the recommended sales number but the advice when I did that was not to call because all the lines are busy.

I have reproduced this on different browsers and indeed computers so this is not a caching/cookie issue.

Thanks for any help with this,

Neil

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