Bump on this problem on wifes Samsung running Android 4.4.4
Any fixes possible?, a new wifi fixed version is available via play store but NOT compatable with 4.4.4 ALSO why did it go wrong in the first place, was working fine
Sometimes these people need to learn - if it ain't broke DON'T fix it !!
I think it had to do with a change implemented for BT Plus
This morning the BT Mobile app (Android) is showing the usage chart, although with zero use of Minutes, Texts and data -- and also zero limits!
The website no longer shows "SIM no longer in use" but shows the three bouncing balls(!)
Somthing is happening. Now they just need to get the data showing.
Nothing has changed for me yet on ios but hopefully it won't be too much longer now.
Both the BT Mobile app (Android) and the usage on MyBT are working here this morning (at last)!