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djh22
Recognised Expert
502 Views
Message 1 of 2

BT Mobile cancellation charge.

I wonder if a Mod. could check this out for me please.

My 12 month contract for my 2 mobile sims are up on 22nd December so I phoned BT on 22nd November to give my 30 day cancellation notice on both sims, the agent I spoke to said that one of my sims (the 2gb one) was contracted up to April 2018 and there would be a cancellation charge up to that date. I told him that the contract for the sim in question was started on in December 2016 and was upgraded to 2 Gb from May 2016. The website clearly shows my contract for the upgraded sim ends in December 2017. So who is right, will I have to pay up until April 2018 ?

 

BT Mob blanked.jpg

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djh22
Recognised Expert
419 Views
Message 2 of 2

Re: BT Mobile cancellation charge.

I think I've found the answer myself.

 

BT Mob 2.jpg

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