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CliveM1
Beginner
3,861 Views
Message 1 of 12

BT Mobile costs in Turkey

I have raised a complaint a week ago with no response so far.

I switched on my Mobile phone in Turkey for 30 minutes and incurred a cost of £34+ ?

I did not send messages, texts or email during this short period and kept the mobile switched off for the remainder of the weeks holiday.

I consider this charge to be extortionate considering the amount of time switched on and the small amount of usage.

How can this cost be justified?

 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
3,855 Views
Message 2 of 12

Re: BT Mobile costs in Turkey

the cost of using data in turkey appears very high from BT prices so did you surf net or maybe your phone downloaded some updates for apps



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Dean007
Recognised Expert
3,853 Views
Message 3 of 12

Re: BT Mobile costs in Turkey

@CliveM1

Did you recieve any calls while your phone was switched on?

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CliveM1
Beginner
3,837 Views
Message 4 of 12

Re: BT Mobile costs in Turkey

No calls received or texts but some facebook and emails may have downloaded

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CliveM1
Beginner
3,836 Views
Message 5 of 12

Re: BT Mobile costs in Turkey

Yes maybe but literally on for 30 minutes

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Dean007
Recognised Expert
3,821 Views
Message 6 of 12

Re: BT Mobile costs in Turkey

Hi @CliveM1

I have just had a look at the tariff guide andTurkey is roaming zone 3, data used in this zone is 500 Pence per MB

Look under mobile roaming charges

BT Tariff Guide

 

Distinguished Sage
Distinguished Sage
3,817 Views
Message 7 of 12

Re: BT Mobile costs in Turkey

this give idea of cost per mb  Turkey is zone 3 and looks like 500p per mb

https://www.productsandservices.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf

 



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Distinguished Guru
Distinguished Guru
3,785 Views
Message 8 of 12

Re: BT Mobile costs in Turkey


@CliveM1 wrote:

Yes maybe but literally on for 30 minutes


You appear to have been charged for about 7 MB of data. If you hadn't had the phone on for a while and had stuff waiting to download, it wouldn't take 30 seconds to download that, let alone 30 minutes. Unless you've made special arrangements for data at a reasonable price, you're in for a shock if you turn on your phone outside the EU without first ensuring that Data and/or Roaming is switched off.

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Seamaster
Aspiring Expert
3,767 Views
Message 9 of 12

Re: BT Mobile costs in Turkey

Yep, you’ve learned a lesson the hard way there. Keep data roaming switched off outside the EU and stick to hotel WiFi!

clever_trevor
Contributor
3,739 Views
Message 10 of 12

Re: BT Mobile costs in Turkey

This is why we should be aboe to set a ZERO for additonal (cap) spend - to avoid such a shock.

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