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Message 1 of 4

BT Mobile extra speed with Halo

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So I have 4 BT mobile sims, but only 2 have extra speed. How do I arrange to get the other 2 to include the extra speed that is included with BT Halo?

 

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Message 2 of 4

Re: BT Mobile extra speed with Halo

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Give BT a call, speak with the BT Mobile help team, they'll raise an offline request and within around 24 hours it will be fixed.

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Message 3 of 4

Re: BT Mobile extra speed with Halo

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So it turns out the extra speed is only on those over 10GB data.
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Message 4 of 4

Re: BT Mobile extra speed with Halo

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@jam2000wrote:
So it turns out the extra speed is only on those over 10GB data.

No it's not, extra speed is a Halo benefit, the data allowance doesn't matter but does depend on if available at your location.

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