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paul401
Aspiring Contributor
529 Views
Message 1 of 9

BT Mobile network issues

So one of my mobiles used by a relative cannot make or receive calls, looking online BT / EE have some network connection issues.

Checking the BT service status page for BT mobile it states no known issues today.

No support available online for at least 15 mins & ringing 150 to EE they simply say nobody is free due to technical issues.

Anybody know the score with BT Mobile services ?

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8 REPLIES 8
6Nick0
Beginner
507 Views
Message 2 of 9

Re: BT Mobile network issues

I have BT Mobile and cannot make any calls except to another BT Mobile number. I cannot receive calls as I asked a relative on another supplier to ring me, and it just goes dead.

Waiting to get connected to Chat online but there is a 12 minute wait.

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Moderator
Moderator
491 Views
Message 3 of 9

Re: BT Mobile network issues

Hi @6Nick0 and @paul401 thanks for posting, we are aware that some BT Mobile customers may be experiencing intermittent problems making calls. Our engineers are working to fix this and I am really sorry for the inconvenience caused.

kennethsross
Aspiring Contributor
436 Views
Message 4 of 9

Re: BT Mobile network issues

Same here. Data working, SMS working, but no voice calls in or out

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Distinguished Guru
428 Views
Message 5 of 9

Re: BT Mobile network issues

Yep, same in Devon
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AR_Help
Contributor
405 Views
Message 6 of 9

Re: BT Mobile network issues

Same her not been able to make calls on my bt mobile phone all day and still wont work at 11pm. Wifes bt mobile works fine.

VERY VERY POOR BT GET YOURVACT TOGETHER
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AR_Help
Contributor
405 Views
Message 7 of 9

Re: BT Mobile network issues

Same her not been able to make calls on my bt mobile phone all day and still wont work at 11pm. Wifes bt mobile works fine.

VERY VERY POOR BT GET YOURVACT TOGETHER
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Andy005
Aspiring Expert
371 Views
Message 8 of 9

Re: BT Mobile network issues


@AR_Helpwrote:
Same her not been able to make calls on my bt mobile phone all day and still wont work at 11pm. Wifes bt mobile works fine.

VERY VERY POOR BT GET YOURVACT TOGETHER

Have you tried rebooting your phone? Both of mine wouldn't make calls yesterday, I rebooted them and they were fine after that.

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kennethsross
Aspiring Contributor
365 Views
Message 9 of 9

Re: BT Mobile network issues

I rebooted a couple of times; it made no difference. Problem appears to have been fixed overnight.
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