Having been offered a (what I considered) good deal for BT mobile sim only plan I moved from Vodafone (great signal) to BT and now have a really bad signal and can only use the phone at home using Wi-Fi calling. Another reason for taking the deal was that I have an ee data plan (for about 4 years now) and the signal from them is fantastic even indoors. Now the reason for this message is I'm aware that ee and BT use the same masts for transmission so why is the BT signal so bad. Am I missing something?
I don't expect anything can be done here, but just making others aware that if thinking of moving to BT and you are wanting a good signal indoors I would suggest getting a family member or friend who has BT, to visit your house and check what you can get. I shall move back to Vodafone when contract finishes.
BTW I have done all the normal checks, reset phone, taken sim out and in even tried another phone.
I can also say that all dealings I have had with BT have been good (I have BB as well with them) just wish I had checked the signal before I swapped company.
That is surprising as not only do BT & EE Mobile share the same masts they are in fact EE's masts. BT Mobile is actually an MVNO (Mobile Virtual Network Operator) that piggy-backs on EE's (real) mobile network.
Are you comparing both networks with their respective SIMs in the same device? If not, the difference could well be down to the devices.
I must admit I've not swapped between these 2 devices, but I have used another phone with the BT sim and was talking to my neighbour who just happens to have a BT contract as well and they suffer the same. However like me they have Wi-Fi calling for the house. It's not all bad, when out and about I normally get a good signal, just seems that ee seem to be a little better, in fact with ee I'm amazed that I even get a signal in some places I go whilst travelling.
Apologies for picking up an old thread, but I hope this post helps someone.
Absolutely right that BT is a "virtual" operator on the EE network, but EE does use 800Mhz to improve indoor & rural coverage in many locations. That additional coverage is dependent on being an EE or BT-Mobile 4G-calling/VoLTE user.
It may be that, depending on phone compatibility, a BT user might not be getting access to the same additional coverage that an EE user could be.