BT Plus benefits not added to second SIM

[pete_S]

I recently ordered a second SIM, but the BT Plus double data benefit has only been added to my wife's original SIM.  My order for the second SIM had problems getting closed - the team here helped to close the order manually so I could activate the SIM.  I wonder if that need for manual intervention has broken something else.

[JohnC2]

Hi @pete_S Sorry that you are not getting the benefits of BT Plus on your second mobile. 

Please contact the Mobile Chat Team and they will be able to get this resolved quickly for you.

Cheers
John