cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MightyIron67
Aspiring Contributor
975 Views
Message 11 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution
@NeilO
Btw, I never rang in this morning...!!
0 Ratings
Reply
MightyIron67
Aspiring Contributor
972 Views
Message 12 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

@NeilO
Sorry forgot to add that on my number I’ve still got no access on the BT Mobile App...Ive tried resetting and reinstalling etc...

0 Ratings
Reply
MightyIron67
Aspiring Contributor
950 Views
Message 13 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

 

@NeilO

Ok, latest bill generated 6th July lists charges for BT Plus Broadband, Landline, BT Sport and Mobile. However doesn’t mention MY mobile, just my wifes with the BT Plus benefits included...

Also...still no access via the BT Mobile app with my number, the wife has access and it includes all benefits from BT Plus...

Frustrated...

0 Ratings
Reply
MightyIron67
Aspiring Contributor
937 Views
Message 14 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution
@PaddyB
@Deano
@NeilO
Anyone, available?
0 Ratings
Reply
Dean007
Recognised Expert
926 Views
Message 15 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

Hi @MightyIron67

You are not having much luck are you, the mobile team are the ones that will need to fix the issue. It also looks like @NeilO maybe looking after your case. Once they have the technical issues resolved that should fix all the app and billing issues also.

I will ask the mods to have a chat, they are the only ones who can see your account. It will get sorted out, if you can just stay with it a little longer Smiley Happy

0 Ratings
Reply
JohnC2
Moderator
Moderator
910 Views
Message 16 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

Hi @MightyIron67 Sorry that this is not sorted yet. It is not something we can fix directly so Neil will raise it back into the Mobile team to fix this for you and they will be in touch as soon as they can.

Cheers
John

MightyIron67
Aspiring Contributor
890 Views
Message 17 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

All help much appreciated...!!!

Thanks...

MightyIron67
Aspiring Contributor
849 Views
Message 18 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

Update 7pm 10 July 2018

So, 4 days on from the latest input, above, my number and handset which are due for an upgrade incidentally are still not available in my “BT Plus” account...I CANT EVEN PAY THE MOBILE CONTRACT OFF AND CANCEL... after speaking with customer services.

BT Plus, seems the rollout of this package has been problematic for BT. 

Waste of my time and money...

0 Ratings
Reply
MightyIron67
Aspiring Contributor
839 Views
Message 19 of 19

Re: BT Plus, merging a mobile and broadband account...

Go to solution

Cancelled Sucessfully...

0 Ratings
Reply