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Newbie
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Message 1 of 6

BT REWARD CARD - UNABLE TO CLAIM

  • I signed up to a new BT mobile contract in November 2019 and I am entitled to a £40 BT Reward Card but it is not showing on my account, I have followed all the correct links but it states there is no reward available.

I have used the live chat service but getting no where with those guys.

It would be good to know how I should progress this.

 

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Newbie
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Message 2 of 6

Re: BT REWARD CARD - UNABLE TO CLAIM

Sorry the date should say November 2019.....thus I have waited the 30 days & within the expiry date.
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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: BT REWARD CARD - UNABLE TO CLAIM

What was the exact date in November?

 

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Newbie
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Message 4 of 6

Re: BT REWARD CARD - UNABLE TO CLAIM

25th Nov 2019
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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: BT REWARD CARD - UNABLE TO CLAIM

Is this still outstanding?

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Moderator
Moderator
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Message 6 of 6

Re: BT REWARD CARD - UNABLE TO CLAIM

Hi @gglover,

Did you receive the reward card? If not I can help.

Cheers

David

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