Can anyone help with Family SIM mobile management please. One of the numbers on the account is reporting that a SIM needs to be activated when it has been in use for sometime and functions normally. On contacting the Mobile helpdesk it was reported that a replacement SIM was sent out a year ago which we did not receive.
Because the BT Mobile Management system thinks that a SIM needs to be activated I am unable to set/adjust the monthly spend cap and generally manage the account! The helpdesk suggested sending out another SIM which appear to be un-neccessary and wasteful. Is there a solution for getting out of this Groundhog Day situation
This unusual state was detected when upgrading to BT Plus.....
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