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earthmover45
Beginner
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Message 1 of 2

BT SIM Mobile Management

Can anyone help with Family SIM mobile management please. One of the numbers on the account is reporting that a SIM needs to be activated when it has been in use for sometime and functions normally. On contacting the Mobile helpdesk it was reported that a replacement SIM was sent out a year ago which we did not receive.

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Because the BT Mobile Management system thinks that a SIM needs to be activated I am unable to set/adjust the monthly spend cap and generally manage the account! The helpdesk suggested sending out another SIM which appear to be un-neccessary and wasteful. Is there a solution for getting out of this Groundhog Day situation 

This unusual state was detected when upgrading to BT Plus.....

 

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Moderator
Moderator
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Message 2 of 2

Re: BT SIM Mobile Management

Hi @earthmover45 

Thanks for your post and welcome back!

Sorry for the problems you had recently managing your mobile SIM.  Are you any further forward since posting this?  If you're still having problems post back and we can put you in touch with the right guys to help sort this out.

Cheers,

Robbie

Community ModeratorRobbieMac
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