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t8769
Contributor
597 Views
Message 1 of 12

BT Sim does not work abroad ... again!!

Nightmare in Japan, BT sim did not work. 30 calls to BT operators, still did not work.

 

Now in Thailand BT sim does not receive texts, never had a problem with other companies but BT, once again does not work.

 

Calling operators to sort it out, nothing.

 

Any suggestions on how to fix this? 

I like being with BT but may have to leave.

How can I company as big as BT have worse service overseas than crummy TalklTalk?


Thanks

 

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11 REPLIES 11
Dean007
Recognised Expert
578 Views
Message 2 of 12

Re: BT Sim does not work abroad ... again!!

Hi @t8769

I’ve sent this straight to the mods to look at considering they and the mobile team have looked at this previously. 

They should post here shortly. 

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t8769
Contributor
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Message 3 of 12

Re: BT Sim does not work abroad ... again!!

Thanks for looking, it is working now and I got 3 weeks of texts.

What is happening with BT. The sim still does not work in Japan. This isn't Outer Mongolia, its Japan! And no texts for 3 weeks in Thailand.
I've travelled with 3, TalkTalk and Vodafone, never had a problem but BT!!!
Thanks
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t8769
Contributor
549 Views
Message 4 of 12

Re: BT Sim does not work abroad ... again!!

Oh no its doing it again!!

When I call my mobile the message says 'This number is not in service' if it is on.  I cannot even pickup voicemails.

If it is switched off, then I can receive messages. The same problem as Japan.

How can a BT not work in Thailand?

Is there any way to fix this? I want to leave my phone on and also get messages.

 


Thanks

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Moderator
Moderator
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Message 5 of 12

Re: BT Sim does not work abroad ... again!!

Hi @t8769,

I'm sorry your BT mobile isn't working in Thailand, I've asked the mobile team to investigate. I'll post back as soon as I know more.

Thanks

PaddyB

Community ModeratorPaddyB
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t8769
Contributor
528 Views
Message 6 of 12

Re: BT Sim does not work abroad ... again!!

Thanks

 

Same problem as Japan, my customers call and are told my numebr is no longer in service as long as the phone is on.

And there is no indication of if there are voicemails.

TalkTalk is the worst network in the UK, and they don't have this problem.

 

Thanks

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Dean007
Recognised Expert
524 Views
Message 7 of 12

Re: BT Sim does not work abroad ... again!!

@t8769

To be honest its a fairly new issue to BT Mobile although that doesn't help your current situation. And again its only when these things happen that the mobile team can actively look at what the issue is.

The fact that it is intermittent seems to show that the account is set up correctly, as is the mobile. The one thing that is for sure, is that if the moderation team can help resolve it they will.

 

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t8769
Contributor
521 Views
Message 8 of 12

Re: BT Sim does not work abroad ... again!!

Thanks

 

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wenklaw
Aspiring Expert
454 Views
Message 9 of 12

Re: BT Sim does not work abroad ... again!!

Have you tried 'manually' selecting a network?  To me it sounds like your phone auto selecting a network is causing the issue/

I had the same issue  but when i went in to settings and selected 'manual' selection and choose a different network to the one that had been automatically selected, bingo, it worked fine.

Not saying this is the case but worth a try i assure you

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t8769
Contributor
449 Views
Message 10 of 12

BT sim abroad, the nightmare continues - any fix?

For 6 months I've been tring tyo fix a BT roaming problem, spoken to 40 operators, yes that's right 40.

In Japan the sim would not work, when it was on BT message to customers was 'This number is no longer in service'. 

In Thailand same problem, but there is a £67 bill I have to pay, now the operator tells me that I have to pay for voicemail messages even if the phone is turned off.

 

Is there any way to solve this?

I have spoken to another 4 people today.

 

Thanks

 

 

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