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arjanvirdi
Aspiring Contributor
255 Views
Message 1 of 5

BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

This happened before and was solved, now its happening again,

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4 REPLIES
Moderator
Moderator
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Message 2 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi sorry about that, please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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arjanvirdi
Aspiring Contributor
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Message 3 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

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Hi. The BT number was under other calls, was that free aswell?

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi Have you completed the contact form as advised in Message 2? That's the most effective way to communicate with the mods as they don't always pick up replies posted on the forum.

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Moderator
Moderator
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Message 5 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi I've refunded that call, I can't see any chargeable calls to BT Mobile numbers after that date so I don't believe this is a return of the same issue. If there any any further discrepancies post back and let me know. 

Community ModeratorNeilO
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