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arjanvirdi
Aspiring Contributor
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Message 1 of 5

BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

This happened before and was solved, now its happening again,

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi sorry about that, please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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arjanvirdi
Aspiring Contributor
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Message 3 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

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Hi. The BT number was under other calls, was that free aswell?

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi Have you completed the contact form as advised in Message 2? That's the most effective way to communicate with the mods as they don't always pick up replies posted on the forum.

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Moderator
Moderator
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Message 5 of 5

Re: BT are charging me for BT Landline to BT Mobile calls even though I have unlimited calls

@arjanvirdi I've refunded that call, I can't see any chargeable calls to BT Mobile numbers after that date so I don't believe this is a return of the same issue. If there any any further discrepancies post back and let me know. 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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