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docz
Beginner
8,339 Views
Message 1 of 11

BT eSIM

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Hello,

I would like to know when BT will or have already started using eSIMs like EE offer? 

Has anyone else already got one? I have 1 work phone and 1 personal phone and I would like to only carry 1 around. 

Thanks for your help

 

10 REPLIES 10
stereohaven
Recognised Expert
8,333 Views
Message 2 of 11

Re: BT eSIM

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I am in the same boat as you and there are a number of threads on the forum asking the same question, unfortunately we don't have a definitive answer from BT at the moment that I am aware of. 

They own EE which does support eSims, but haven't made the functionality available on BT Mobile yet even though it uses the same network.

I assume they will be added to Apple's eSim wireless carrier list when they do: https://support.apple.com/en-gb/HT209096 

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Matt-S
Moderator-Retired
8,311 Views
Message 3 of 11

Re: BT eSIM

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Hi @docz

Welcome to the Community and thanks for taking the time to post.

We currently don't have any plans to offer eSim's however if this ever changes we will let our customers know. Sorry if this isn't the response you had been hoping for.

Thanks

Matt

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GMR
Aspiring Contributor
8,091 Views
Message 4 of 11

Re: BT eSIM

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I have just seen that BT now offer eSIM for business customers.

https://btbusiness.custhelp.com/app/answers/detail/a_id/52627/~/what-is-an-esim%3F/c/5193/

 

When do they plan to offer this to residential customers?

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Matt-S
Moderator-Retired
8,069 Views
Message 5 of 11

Re: BT eSIM

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@GMR,

At the moment we have no plan to offer eSims to our residential customers. if this ever changes we will post on the Community to let everyone know.

Thanks

Matt

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Jeimu3u
Beginner
8,038 Views
Message 6 of 11

Re: BT eSIM

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Why? That makes no sense at all.
GMR
Aspiring Contributor
8,004 Views
Message 7 of 11

Re: BT eSIM

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I agree

if the service is available to business users , it should be available to all. 
I wonder how and who we contact to voice our grievances 

GMR
Aspiring Contributor
7,961 Views
Message 8 of 11

Re: BT eSIM

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Sent comment via twitter, let’s see if vocalising gets heard

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Jeimu3u
Beginner
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Message 9 of 11

Re: BT eSIM

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Where did you post it. I tried having a look but couldn’t find it.
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GMR
Aspiring Contributor
7,909 Views
Message 10 of 11

Re: BT eSIM

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@Bt_uk I tweeted and DM’d with no reply

known me not done it correctly as I rarely use twitter

 

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