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wignomore
Aspiring Contributor
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Message 1 of 3

BT mobile travel days pass charged for but not used

Hi,

I recently returned from a trip to the USA where I deliberately only used Wi-fi, and kept roaming data switched off. I just got my latest bill through, and I’ve been charged for the mobile data pass for each day I was out there (I had used this on a previous trip).

Is there any way to get those charges reversed please? I can provide account details offline as required.

Thanks in advance,

Simon.

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: BT mobile travel days pass charged for but not used

Hi @wignomore 

Thanks for your post and welcome back!

I'm sorry that you have been charged for the Travel Data Pass add-on when you believe you had data roaming turned off.  You can get in touch with us and we'll check this out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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wignomore
Aspiring Contributor
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Message 3 of 3

Re: BT mobile travel days pass charged for but not used

Thanks Robbie - PM sent...

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