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redeye
Contributor
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Message 1 of 2

BT overestimating data usage?

Hi all,

I've been watching Twitch recently on my mobile browser and I've started to receive notifications about reaching my data limit. I was amazed twitch consumed so much data, in my mind I just assumed it would be comparable to say.. the bbc iplayer?

So I delved into the bt mobile app to check my usage but the numbers dont add up, overall usage is 3.5gb but day to day usage added up to 1872mb. My monthly billing cycle starts on the 6th.

I'm going to try to upload some screen shots later.

Cheers
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Dean007
Recognised Expert
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Message 2 of 2

Re: BT overestimating data usage?

Hi @redeye

The best thing to do is to speak to the mobile chat team, so they log this against your account and look into it for you. If you dont get any joy pop back and see if the moderators can look into it for you..

BT Mobile Chat

 

 

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