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LCDocker
Beginner
237 Views
Message 1 of 12

BT plus mobile data

I have signed up for BT Plus. I have made many phone calls to BT to ensure my mobile account is linked to my broadband account to ensure I get my double mobile data. Last phone call was Sunday, they said it would take 48 hours to take affect. 3 days later I still do not have double data.
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11 REPLIES
Recognised Expert Dean007
Recognised Expert
233 Views
Message 2 of 12

Re: BT plus mobile data

Hi @LCDocker

Thanks for posting, merging of accounts can take upto 6 days I'm afraid based on recent post but in most cases much sooner.

The best way to check on the status of the migration is by talking to the online team. They can update you on the progress and raise a fault if any issues arise..

BT Mobile Online Chat

 

 

 

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LCDocker
Beginner
212 Views
Message 3 of 12

Re: BT plus mobile data

Already contacted them, straight away they said I need to phone up. I phoned them Friday, saturday and Sunday last week. It’s not a quick process either.
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Recognised Expert Dean007
Recognised Expert
208 Views
Message 4 of 12

Re: BT plus mobile data

Hi @LCDocker

Thanks for getting back, normally if there is an issue with the migration they would raise it with the appropriate team to get it fixed. As you have tried .. many times, I can ask a moderator to look into it for you. They may not be able to resolve it but should be able to give some sort of an update.

 I've asked a moderator to pop and have a chat, they should post here shortly.

 

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LCDocker
Beginner
193 Views
Message 5 of 12

Re: BT plus mobile data

Thank you
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Moderator
Moderator
183 Views
Message 6 of 12

Re: BT plus mobile data

Hi @LCDocker Sorry that you are having difficulty getting your BT Mobile account linked to your BT Plus account and missing out on the double data. The BT Mobile team are best placed to arrange this for you and I'm sure that as @Dean007 has explained it's just taking longer than expected. 

We will be happy to check that your case is with the correct team to get this sorted for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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cook0891
Aspiring Contributor
173 Views
Message 7 of 12

Re: BT plus mobile data

I have had nothing but trouble since I signed up for BT plus on Friday. Was told double data would be added straight away, still nothing. I also ordered another SIM and again nothing. Been told it is stuck in the system and will take 7 days to process now. Have a good mind just to cancel my contract. Shambles!!!

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LCDocker
Beginner
156 Views
Message 8 of 12

Re: BT plus mobile data

I have done this. Thanks
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Recognised Expert Dean007
Recognised Expert
152 Views
Message 9 of 12

Re: BT plus mobile data

Hi @LCDocker

Just to let you know, the form goes back into a list. Once they reach yours they will be back in contact but they can get fairy busy so you may need to check back.

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LCDocker
Beginner
114 Views
Message 10 of 12

Re: BT plus mobile data

No one has contacted me yet does that seem normal?
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