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JimboAlfie
Aspiring Expert
275 Views
Message 1 of 5

BT smart Talk

My BT smart Talk crashed sent detail to BT. They emailed me to say problem has been fixed and to download the app again. However it still won’t work. Spoke to 3 BT staff one knew nothing about BT Smart Talk. Then was told if you remove APP it takes 21 days before you can download it again.
Can anyone confirm if this is true. Thanks
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4 REPLIES 4
Dean007
Recognised Expert
251 Views
Message 2 of 5

Re: BT smart Talk

Hi @JimboAlfie

I am not sure on the answer to this one, lets see if we can get a moderator to clarify...

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Moderator
Moderator
248 Views
Message 3 of 5

Re: BT smart Talk

Hi @JimboAlfie

Thanks for your post and welcome back!

Sorry for the problems you're having setting up Smart Talk.  You should be able to download the Smart Talk app more or less straight away, you don't have to wait 21 days to  download it again.

As you have been speaking with numerous people and you're still no further forward we will look into this for you from here to understand why you're having a hard time setting it up again.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

JimboAlfie
Aspiring Expert
226 Views
Message 4 of 5

Re: BT smart Talk

Hi
Thanks for your message. The app worked this afternoon but crashed again tonight.
Thanks for taking the matter up
Regards
James
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JimboAlfie
Aspiring Expert
201 Views
Message 5 of 5

Re: BT smart Talk

Hi
Recived email from you this morning but can't find it on community.
Thanks
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