Billed twice since switching from BT to EE

[Norman1951]

I have recently been told that my two mobiles have to move from BT to EE.  BT have billed me up to the 10th September and EE have started billing me from the 15th August for the same Mobile phones. So billed twice for the same period. Tried to ring them on 150, waited ten minutes and then the phone cut off, Very frustrating, Meanwhile they have helped themselves to both payments out of ,my bank account, How many other people have they done this to? 

I feel very angry about this and am thinking of going to the press, This is a company that seemingly prides itself on 'excellent customer service'. Another useless soundbite!

I also get very annoyed when they say that will answer 'shortly'. What does that mean. Gone are the days when you are actually told your position in the queue.

I have MS and this is causing me a lot of stress. 

[Peter_W · Accepted solution]

Hey there @Norman1951 

Welcome to the BT Community forum!

With all mobile bills on both BT and EE, you're billed for your normal monthly plan charges for the month going ahead.

Therefore the bill you've received from EE will cover you for the first 30 days from when you joined on the 15th of August.

When it comes to the BT bill, this will have been produced prior to you requesting to switch, so in the same way this would have assumed your service will run for a full month up to the 10th of September. 

Provided you're out of contract, your final bill will show a refund of any days you paid for that fell after the number switched to EE.

You can find all the details you need on cancelling and switching on our help pages here.

Peter