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benfish
Beginner
1,340 Views
Message 1 of 4

Bt Broadband plus didn't double my data...??

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I've always had 25GB Data, however I signed up to plus which said it would double my data, well it's still 25GB.  I presumed it would double to 50GB. 

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Dean007
Recognised Expert
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Message 2 of 4

Re: Bt Broadband plus didn't double my data...??

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Hi @benfish

Plus should double your data from the date of activation and you are correct if you were on 25GB it would be 50GB providing your on the same bill as the plus account. 

Contact the mobile chat team and see what they say 

BT online chat

 

benfish
Beginner
1,325 Views
Message 3 of 4

Re: Bt Broadband plus didn't double my data...??

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Perfect thanks!  All sorted now.  

  

Another quick question, i'm going to Germany next week.  Do I need to enable anything for roaming on my account?  It should be free and just work right?

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Dean007
Recognised Expert
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Message 4 of 4

Re: Bt Broadband plus didn't double my data...??

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@benfish

Glad to hear. 

You can use roam like home in Germany but you need to ensure that in mybtmobile that you have data roaming switched on. 

Roam Like Home

 

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