cancel
Showing results for 
Search instead for 
Did you mean: 
Tarnbrick
Contributor
336 Views
Message 1 of 10

By mobile withheld number

Go to solution
Anybody know why calls from my BT mobile windows phone arrives at destination as number withheld. I have never asked for this and I have had the phone for a couple of years but only just discovered that it happens.
0 Ratings
Reply
9 REPLIES 9
Distinguished Sage
Distinguished Sage
324 Views
Message 2 of 10

Re: By mobile withheld number

Go to solution

@Tarnbrick wrote:
Anybody know why calls from my BT mobile windows phone arrives at destination as number withheld. I have never asked for this and I have had the phone for a couple of years but only just discovered that it happens.

Have you been in touch with the BT Mobile Chat team to see if they are able to help? 

Also check the call settings on your phone.

0 Ratings
Reply
Tarnbrick
Contributor
312 Views
Message 3 of 10

Re: By mobile withheld number

Go to solution

Hi Keith

Thanks for your reply. I will try that but I have never had much success with BT chat lines, they are ever so polite and patient but never actually seem to have the answer to the query.

I can get around the situation by prefixing a call with 1470 but I would rather find out why it is doing it.  Normally you have to have the number withheld feature set up by BT but I never asked for it.

John.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
308 Views
Message 4 of 10

Re: By mobile withheld number

Go to solution

If chat cannot help you, then please post back here. I assume you have checked all the setting on your phone?

0 Ratings
Reply
Tarnbrick
Contributor
301 Views
Message 5 of 10

Re: By mobile withheld number

Go to solution

Yes. There are no settings on my phone to create or undo any withheld number facility. 

Chat line unable to help. Don't seem to understand what I am trying to do.

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
297 Views
Message 6 of 10

Re: By mobile withheld number

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Tarnbrick
Contributor
293 Views
Message 7 of 10

Re: By mobile withheld number

Go to solution

OK. Thank you. 

0 Ratings
Reply
Carlusha
Contributor
288 Views
Message 8 of 10

Re: By mobile withheld number

Go to solution

@Tarnbrickwrote:
Anybody know why calls from my BT mobile windows phone arrives at destination as number withheld. I have never asked for this and I have had the phone for a couple of years but only just discovered that it happens.

You have a Windows mobile phone?

Show/Hide Caller ID


1. From the Start screen swipe left.

2. Scroll to and tap Phone.

3. Tap the Menu icon.

4. Tap settings.

5. Under Show my caller ID to, select the desired option from the drop-down list.

Tarnbrick
Contributor
280 Views
Message 9 of 10

Re: By mobile withheld number

Go to solution

Thank you. Problem now sorted. Never saw that part of the settings before. 

Moderator
Moderator
238 Views
Message 10 of 10

Re: By mobile withheld number

Go to solution

Great advice posted by @Carlusha. Thanks for helping out Smiley Wink.

Cheers

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”