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Calls go direct to voicemail while roaming

We have 3 mobile phones with BT and while on a trip to Spain I have found that calls on two of the phones go directly to voicemail.
The roaming and international call settings are enabled and all diverts are disabled, I have read through the various forums and followed the advice of using 15710 etc to switch off voicemail.
I eventually realised that one phone had a spend cap of £2.50 and the other 2 were set to £0. This should be fine as we all have plenty of minutes on our accounts and roaming is now free in Europe.
However setting a £2.50 limit on all accounts solves the problem.
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