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Dr51
Aspiring Contributor
1,877 Views
Message 1 of 20

Calls go to voicemail

HELP! Why do all my calls go straight to voicemail! Do not disturb is not on, Ive reset settings. I’ve asked bt. Nothing works. If I turn voicemail off then if someone phone my phone nothing happens.
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19 REPLIES 19
Moderator
Moderator
1,865 Views
Message 2 of 20

Re: Calls go to voicemail

Hi @Dr51 Sorry you are having difficulty receiving calls on and they are going straight to the voicemail service.

 

Please contact the Mobile Complaints Team and they will be able to help you resolve this. Post back and let us know how you get on.

 

cheers

John

 

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Dr51
Aspiring Contributor
1,861 Views
Message 3 of 20

Re: Calls go to voicemail

I have been onto them twice, the 1st advisor acknowledged there’s a problem an resolved by changing carrier settings to bt 3G. That option he now gone. The other advisor phoned me and his call came through! 99% calls don’t!
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Moderator
Moderator
1,856 Views
Message 4 of 20

Re: Calls go to voicemail

Hi @Dr51 Sorry that you have not been able to get this resolved. Are you sure that it was the mobile complaints chat team and not the standard one as they should be able to sort this out for you.

 

If it was then we will be happy to step in and lend a hand with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Dr51
Aspiring Contributor
1,848 Views
Message 5 of 20

Re: Calls go to voicemail

I’ve just been on again. I was advised to dial 15713 then 15711. Awaiting a call to see if this has solved the problem
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Dr51
Aspiring Contributor
1,844 Views
Message 6 of 20

Re: Calls go to voicemail

Hey after about 2 months of this I’m now receiving calls 🙂
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Moderator
Moderator
1,834 Views
Message 7 of 20

Re: Calls go to voicemail

Hi @Dr51,

 

Thank you for posting back, I'm glad that has fixed the issue Smiley Happy

 

Thanks

 

PaddyB

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Dr51
Aspiring Contributor
1,823 Views
Message 8 of 20

Re: Calls go to voicemail

😡😡😡 not fixed after all! Gggrrrr
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Distinguished Sage
Distinguished Sage
1,817 Views
Message 9 of 20

Re: Calls go to voicemail

@Dr51

Contact @JohnC2 as requested. I have marked this thread unsolved for you.

 

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Dr51
Aspiring Contributor
1,737 Views
Message 10 of 20

Re: Calls go to voicemail

I’ve noticed this seems to only be when connected to Wi-fi??? Any ideas
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