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fby
Contributor
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Message 1 of 5

Can I change my mobile number?

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Hello,

I had a landline & Fibre 1, now I added BT mobile.

Today I received my SIM card and mobile number.

I would like to change my mobile number (not used yet) – how can I do this?

Does it cost anything?

Many thanks!

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4 REPLIES 4
Anonymous
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Message 2 of 5

Re: Can I change my mobile number?

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If you want to keep your old number, you need a PAC code from your old provider. They are obliged by law to issue one on request. No charge

fby
Contributor
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Message 3 of 5

Re: Can I change my mobile number?

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Thanks, no, I don't have an old number – I just wanted to change the number I got.

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StewM
Distinguished Guru
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Message 4 of 5

Re: Can I change my mobile number?

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The number will be allocated to that SIM. You need to speak to the Mobile Team and ask for another SIM and number. (Unsure whether there is a charge).

Stew

fby
Contributor
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Message 5 of 5

Re: Can I change my mobile number?

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Thank you!

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