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Aspiring Contributor
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Message 1 of 3

Can't accept calls from Three

Ever since we've had a number ported we can't get calls to reach our landline from calls originating on the Three network (or other providers who use 3(Smarty/ id etc).

 

We've asked successful callers from other mobile networks who they are with and i think its just the 3 network that gets diverted to a mobile number we had in place before the number transfer/port.

 

How do we get this looked into? 3 have said its nothing to do with them.

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Moderator
Moderator
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Message 2 of 3

Re: Can't accept calls from Three

Hi @_steve,

Welcome back to the Community and thanks for taking the time to post.

Sorry to hear that you are unable to receive calls from the 3 network. It sounds like the number port has not fully completed. I have sent you a private message so that we can take a look into this for you.

Thanks

Matt

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Aspiring Contributor
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Message 3 of 3

Re: Can't accept calls from Three

Thanks Matt - PM sent
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