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Contributor
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Message 1 of 4

Can't change BT settings.

Hi. I purchased a 2nd family sim, and inseted the PAC code for this number about a week ago. It was done to the wrong number, but the BT team fixed this issue, and put it to the correct number. This was about a week ago, however, a new problem has occured. I cannot change the BT settings for both of the numbers due to this message. I have contacted live chat, however they cannot help. This message has not changed, and I need this feature as I am going abroad soon. Any solutions? Thanks

 

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Expert
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Message 2 of 4

Re: Can't change BT settings.

Try calling the mobile technical help team on 0800 111 4567.

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Contributor
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Message 3 of 4

Re: Can't change BT settings.

They cannot help, they can only change the settings manually.
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Recognised Expert
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Message 4 of 4

Re: Can't change BT settings.

You need to call the mobile team around 7.45am this normally gets you to a team that can be more helpful. it looks like your account needs a refresh on the netowrk. I had a similar experience when porting in from EE. I am not sure what they did but they messaged a manager and an hour later it was all up and running.

 

Ask for this to be passed to a manager if the agent cant help

 

 

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