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kmcguinness9
Beginner
179 Views
Message 1 of 2

Can't change my mobile plan getting an error on MY BT

  When I'm trying to update my plan this message shows up on my package overview page so I cannot do anything this this. 

Screenshot 2018-09-01 at 20.46.20.png

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Dean007
Recognised Expert
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Message 2 of 2

Re: Can't change my mobile plan getting an error on MY BT

Hi @kmcguinness9

Thanks for posting, If you are unable to change your plan tomorrow it would be worth having a chat with the mobile team. They will be able to look at changing the plan or raising a fault if the system is unable to do so.

 

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