Brand new to this, so sent this to another board in error.
I've followed the video and tried to access the keepyournumber webpage. The form returned was not the one on the video, but a note to tick a box to show the account was mine, and an undertaking to send a PIN within a week.
I thought transferring my mobile number two BT was going to be easy - like the video said it would be.
Video says to click on to bt.com.keepyournumber and shows a form to complete. The form they send is not the one on the video but asks me to prove I am the account holder and to await a letter and PIN in a week.
Does it take that much work to get a mobile number transferred?