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sirjamesp
Aspiring Expert
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Message 1 of 128

Can't send SMS

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Hi,

My mobile (Moto G) is connected to the BT network - I can make calls and connect to mobile Internet, but cannot send text messages for some reason.

This problem started some time today - I've had no problems before now.

Any ideas? Are there network problems today?

Thanks,

James.
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127 REPLIES 127
sirjamesp
Aspiring Expert
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Message 2 of 128

Re: Can't send SMS

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I should add... I can receive texts - I just can't send them!
Johniec
Beginner
15,105 Views
Message 3 of 128

Re: Can't send SMS

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I have the same problem - I can receive SMS texts but unable to send
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Lagerlager
Beginner
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Message 4 of 128

Re: Can't send SMS

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Same here stressing me
Out , tried resetting but no help can not send normal texts can get them and make calls and use 4g but not send normal text
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callumh26
Beginner
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Message 5 of 128

Re: Can't send SMS

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same thing is happening to me aswell, does anyone know what the problem is? is there problems with the network?

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Johniec
Beginner
15,057 Views
Message 6 of 128

Re: Can't send SMS

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Just called and there is a national fault - they are working on it but no estimated time known as yet
Damien1
Aspiring Expert
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Message 7 of 128

Re: Can't send SMS

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Same here would be nice if they let us know somehow
Damien1
Aspiring Expert
15,041 Views
Message 8 of 128

Re: Can't send SMS

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The service stays page says nothing wrong with mobile network useless why have the page if you don't update it
MattandLottie
Beginner
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Message 9 of 128

Re: Can't send SMS

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Can receive but not sent too.

 

Maybe a service message from BT would be good?

 

Oh of course its the weekend so no one in a position to make a decision is at work, just the low paid workers.....no change there then!

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JMB
Aspiring Expert
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Message 10 of 128

Re: Can't send SMS

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@Damien1 wrote:
The service stays page says nothing wrong with mobile network useless why have the page if you don't update it

Just been going through the diagnostics which did not help at all!

 

Unfortunately with telecome networks, it is very much a case that if the computer says there are no faults then there are no faults as far as the people in network control are concerned.  Same on all networks!


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MB
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