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hg144
Aspiring Contributor
1,605 Views
Message 21 of 128

Re: Can't send SMS

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Sat 08/08/2015 at 17:23Ongoing Issues affecting customers ability in sending SMS's

SMS failures

Estimated time to resolve: 21:00

We're sorry, but a fault has caused the temporary loss of the SMS facility for some BT customers. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

 

 

Just tested, and the problem has not been resolved. The Service status page shows this problem - timed at 17.23, with an expected time to resolve of 21.00. Think this needs updating.

 

In answer to an another post, BT choose not to communicate directly with the BT Care Community Forums. Remember this is a closed membership only forum - from previous outages it seems BT communicate more via Twitter, where problems can be reported by anybody.

 

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raf_shc
Beginner
1,599 Views
Message 22 of 128

Re: Can't send SMS

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Spoke to BT earlier this evening as I wasn't aware of this thread\forum. They advised it was a national fault and gave me a number 08001690100 for automated status updates. However, that number doesn't work for me so I may have wrote it down wrong or the CS rep might have misread.

 

But I can confirm it is NOT working as of yet.

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98
Newbie
1,563 Views
Message 23 of 128

Re: Can't send SMS

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There is a fault on the network very annoying!
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68shaz
Beginner
1,534 Views
Message 24 of 128

Re: Can't send SMS

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Thank goodness that others are having this problem. After clearing caches and uninstalling apps on my phone earlier I was wondering if I had deleted something important. I even checked and rechecked my APN settings. Frustrating!
tweetyuk1
Beginner
1,461 Views
Message 25 of 128

Re: Can't send SMS

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Dose anyone know when this fix issues is done ? Getting very annoying when you can't sent tex or received them 😬😱

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Damien1
Aspiring Expert
1,417 Views
Message 26 of 128

Re: Can't send SMS

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If not fixed very soon I'm asking for compensation I have a sick mother in hospital and can't text her what a joke this is ridiculous for what is supposed to be a telecoms giant
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1,408 Views
Message 27 of 128

Re: Can't send SMS

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Thanks Johniec for that update been tryng all day to get to the bottom of this problem. BT phone line did not answer and why didn't they put a notice on there operations web page. It would have saved me a lot of time.
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1,288 Views
Message 28 of 128

Text messaging out of use in the Southampton area

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Text messaging out of use in the Southampton area

 

Thanks Johniec for that update been tryng all day to get to the bottom of this problem. BT phone line did not answer and why didn't they put a notice on there operations web page. It would have saved me a lot of time.

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chrisb1
Newbie
1,333 Views
Message 29 of 128

Re: Can't send SMS

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I have had this issue since midday. The anticipated fix time posted was almost three hours ago! Surely this is an essential part of providing the service! I have had other problems with Bt and now regret switching.
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LisaScotland
Beginner
1,322 Views
Message 30 of 128

Re: Can't send SMS

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I live just outside Edinburgh ... also unable to send SMS since about 6pm . Spent over an hour fiddling with my settings before realizing it was a network issue !!!
Able to receive texts, email and landline working. So, you'd think that BT would find a way to notify with all the avenues of communication available to them.
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