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NeilO
Moderator
Moderator
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Message 11 of 16

Re: Can't speak on phone, how to contact customer services?

Hi @VickiParrott Thanks for getting back to me, I'm sorry to hear your Father is unable to speak after his operation and I hope he makes a good recovery. 

I think the Relay UK service would best suit his needs but unfortunately, I can't provide you with technical support to get that up and running.

Have you contacted Relay UK directly to get assistance setting it up? This link will bring you to their contact information page.

Thanks

Neil 

VickiParrott
Beginner
193 Views
Message 12 of 16

Re: Can't speak on phone, how to contact customer services?

Thankyou @NeilO I have used that link to send a message with the questions

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VickiParrott
Beginner
192 Views
Message 13 of 16

Re: Can't speak on phone, how to contact customer services?

I have contacted RelayUK and will let you know if I hear back anything useful!

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NeilO
Moderator
Moderator
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Message 14 of 16

Re: Can't speak on phone, how to contact customer services?

Thanks for the update @VickiParrott, I'm sure they'll be able to help. 

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VickiParrott
Beginner
158 Views
Message 15 of 16

Re: Can't speak on phone, how to contact customer services?

@stuartrogerson I have had a reply back and it works!! Reply was:

The noise that you are hearing is a normal part of the call connection process.  When you make a call please dial the number from the app, you will then be taken out of the app on onto the phones dialling screen.  When you hear this noise please go back into the app and join the call. 

Hope that helps you too

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JohnC2
Moderator
Moderator
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Message 16 of 16

Re: Can't speak on phone, how to contact customer services?

Hi @VickiParrott  thanks for the update and good news to hear you have got it set up ok now 🙂

cheers

John

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